A product designer with 7+ years of experience in elevating design standards and delivering high-impact solutions for both consumer and business products.
Translation management · Faire
In order for Faire to serve a growing user base of international brands, we created a system that enabled catalog management for all international languages.
Overview:
Developed a centralized system for brands to manage languages and translations
Unlocked 27% growth for global markets, facilitating localized online storefronts and enabling more control across 7 key locales for native speakers
Internal tools · Faire
Faire’s existing internal tooling was facing a growing number of concerns regarding efficiency and user error. We redesigned the system ground up to enable self-debugging, live tracking, and team status.
Overview:
Created new components, compatible with the existing design system, for internal tooling.
Designed a new centralized platform that enabled teams to perform tasks more efficiently, boosting internal CSAT scores by 67%
International shipping · Faire
Shipping products across borders was a nightmare for brands. As Faire’s user base grew, we encountered a growing number of issues with customs forms and goods declarations. We needed to improve in-app guidance, minimize manual data entry, and alleviate stress for users new to the process.
Overview:
From discovery research, we found generative AI to be an appropriate technology to help users navigate this experience
Partnered with cross-functional teams to develop the company's first AI-powered feature, which was able to reduce cognitive load for users and simply the cross-border shipping experience
We boosted international fulfillment rates by 78% and reduced customs processing time by 82%.
